Refund Policy
At Oceanbids, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund or exchange under the following conditions..
1. Eligibility for a Refund
To be eligible for a refund, your item must meet the following criteria:
- Unused and Unopened Items: Items must be unused, in the original packaging, and in the same condition that you received them.
- Return Request Timeframe: You must request a refund or exchange within 15 days from the date of delivery. After this period, we cannot offer a refund or exchange.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.
2. Non-Refundable Items
Certain types of products are not eligible for a refund or exchange, including:
- Personalized or Custom Items: Products that have been customized or personalized to your specifications.
- Intimate Products: Due to hygiene and safety reasons, items such as lingerie, swimwear, and other intimate products are non-refundable unless faulty.
- Sale/Discounted Items: Products purchased during a sale or with a discount may not be eligible for a refund.
3. How to Request a Refund
To request a refund, follow these steps:
1. Contact us at info@oceanbids.com with your order number and the reason for your return.
2. Provide photos of the product if it is damaged or faulty.
3. Our customer service team will guide you through the process and provide the return instructions.
4. Return Shipping Costs
- Customer-Paid Shipping: Customers are responsible for the return shipping costs unless the product is faulty or damaged.
- Refund on Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
5. Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days.
- Refund Method: Refunds will be issued to the same payment method used for the original purchase. Please note that your bank or credit card provider may take additional time to process the refund.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@oceanbids.com. We may request photographs of the damage or defect for verification. In these cases, we will provide a full refund or send a replacement, depending on your preference.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders before they have been shipped. If your order has already been processed or shipped, you must follow our return process for a refund.
8. Changes to This Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be reflected on this page with the updated date. Please review this policy periodically to ensure you are aware of any updates.
9. Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact us:
Oceanbids
info@oceanbids.com.